Témiscouata • On-site in Bas-Saint-Laurent • Remote across Quebec450-331-6759
JonaTec
FRGet Help
Remote help across Quebec

Home IT support,made simple.

JonaTec helps residents with everyday technology problems, without unnecessary jargon: troubleshooting, Wi-Fi, devices, security, backups and practical guidance.

See what JonaTec can help with
No subscription required. You can request one-off help; plans are mainly for ongoing support and preventive follow-up.
Personalized technology assistance at home
Support at your pace
We explain what matters without making the rest complicated.
Everyday needs

You do not need to know the technical term

Just tell us what is bothering you. JonaTec helps identify the cause and choose the most sensible solution.

Slow computer

Diagnostics, cleanup and optimization to make your computer feel smoother again.

Wi-Fi issues

Network setup, coverage improvement and help resolving connection drops.

Printer setup

Installation and configuration of a wireless or wired printer.

Phone or tablet help

Setup, syncing, accounts and guidance for iOS or Android.

Cleanup and security

Checks, removal of unwanted software and practical security improvements.

Data backup

Simple backup solutions to better protect your photos and documents.

Depending on the issue

The right help without unnecessary travel

Many problems can be solved remotely. When direct work on the equipment is needed, JonaTec adapts the approach.

Remote technology support

Remote support

Ideal for software, accounts, settings, diagnostics and many everyday problems. Available across Quebec.

Fast when the issue is a good fit for remote help
Direct technical work on a computer

Direct intervention

For physical installation, selected hardware issues or situations that require direct access to the device.

On-site depending on the region and service
Accessible support

For different comfort levels with technology

Whether you are very comfortable with technology or not at all, the support adapts to your situation.

At home
Freelancers
Students
Seniors
Families
1

Tell us what you need

Simply describe what is not working or what you would like to set up.

2

We choose the right approach

Remote support when it makes sense, or on-site service depending on the issue and your region.

3

You keep a clear follow-up

The solution, next steps and useful documents remain easier to find.

JonaTec Agent
Your PC at a glance
THIS PC
Main laptop
Ready for faster support
Healthy
Security
Protected
Wi‑Fi
Connected
Updates
Current
QUICK ACTION
Need help?

Open guided help or send a request with the device context already attached.

Start support
Simpler follow-up directly on your PC

JonaTec Agent makes follow-up and support easier

Installed on your computer with a compatible plan, the Agent clearly brings together PC protection and useful device status, can offer guided help for selected issues and lets you contact JonaTec from the right device.

Complete PC protection, presented clearly
Get instant guided help for selected common issues
Contact JonaTec directly from the affected computer
Add VPN and identity monitoring with the right plan
Explore plans
Support for your home

Choose how much help you want included

Every plan includes managed protection and Guided Help in JonaTec Agent. Choose whether you also want technician time included each month.

Halloween launch$24.99/month
JonaTec Protection: $14.99/monthManaged antivirus + JonaTec Agent + 10 Guided Help analyses/month. No technician time included.
View Protection
JonaTec Agent includedComplete PC protection, useful device analysis, instant guided help and direct contact with JonaTec
Client portalPlan, requests, documents and devices in one place
$80/hr subscriber rateAfter inclusions · regular $100/hr
HomeHalloween launch

Protection

Managed antivirus, PC monitoring and Guided Help — without included technician time.

$24.99
$14.99
/household/mo.
For protecting your PC and getting Guided Help without paying for technician time every month.
Guided Help
10 analyses / month
Technician time
No time included
Protection
Antivirus + monitoring
Guided Help is included, but human technician time is not. If you need us, support is billed only when used at $80/hour.
See everything included
  • Managed antivirus and real-time protection with JonaTec Agent
  • Guided Help: up to 10 analyses per month with steps tailored to your PC
  • PC health, protection and useful alert monitoring
  • 2 direct requests per month from the Agent; technician time is billed only when needed
  • Client portal to track devices and requests
Extra support: $80/hr with the plan · regular $100/hr

Halloween launch price: $14.99/month; regular price: $24.99/month. Taxes extra. No technician time is included. Human support is billed at the $80/hour subscriber rate (regular rate without a plan: $100/hour). On-site service and travel are extra.

Recommended for you

Protection + Support

Agent protection with 30 minutes of human support every month.

$39.99
/household/mo.
The best balance if you want protection plus some included technician time.
Guided Help
20 analyses / month
Technician time
30 min / month
Protection
Antivirus + monitoring
See everything included
  • 30 minutes of remote support each month, non-cumulative
  • Managed antivirus and monitoring with JonaTec Agent
  • Guided Help: up to 20 analyses per month
  • 5 direct requests per month from the Agent
  • Guided diagnostics and JonaTec VPN included
Extra support: $80/hr with the plan · regular $100/hr

Taxes extra. The 30 remote-support minutes renew monthly without rollover. On-site service and travel are extra. Extra time with the plan: $80/hour (regular rate without a plan: $100/hour).

Home

Protection + Priority

More included time and faster priority when you need us.

$69.99
/household/mo.
For more frequent needs: more included time, more Guided Help and priority response.
Guided Help
50 analyses / month
Technician time
1 h / month
Protection
Antivirus + monitoring
See everything included
  • 60 minutes of remote support each month, non-cumulative
  • Managed antivirus and advanced monitoring with JonaTec Agent
  • Guided Help: up to 50 analyses per month
  • Priority first-response target within 4 business hours
  • 10 direct requests per month, JonaTec VPN and identity monitoring
Extra support: $80/hr with the plan · regular $100/hr

Taxes extra. The 60 remote-support minutes renew monthly without rollover. On-site service and travel are extra. Extra time with the plan: $80/hour (regular rate without a plan: $100/hour).

+

Your portal for support requests and documents

No plan is required. Use your enabled email; the portal automatically recognizes whether you are an individual or a business.

Service ordersQuotes and invoices
Open my portal
JonaTec // Gaming ZoneA different side of JonaTec

Building, upgrading or rethinking your gaming PC?

Custom builds, smart upgrades, performance tuning and one-off projects — in a dedicated space with a more gaming-focused feel.

BUILD // UPGRADE // TUNE
Ready when you are