Témiscouata • On-site in Bas-Saint-Laurent • Remote across Quebec450-331-6759
JonaTec
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IT support for businesses

Business IT, better managed,without adding work to your day.

JonaTec gives your team one clear point of contact for IT: employee support, workstations, Microsoft 365, backups, security and fleet follow-up.

Free assessment: an initial overview and recommendations. It is not a troubleshooting visit.

IT fleet management in a modern office
Workstations, requests and follow-up together
A clearer view of what needs attention.
When IT starts taking too much attention

JonaTec helps make IT less dependent on emergencies.

IT issues keep interrupting the team

Accounts, email, printers, Wi-Fi or slow workstations end up taking time away from people who should be focused elsewhere.

No one really has time to structure IT

Access, backups, updates and good practices are often handled case by case until something becomes urgent.

The fleet grows without a clear overview

As workstations, users and requests multiply, it gets harder to see what is healthy and what needs attention.

What JonaTec can handle

One point of contact for common IT needs

The goal is simple: your team knows where to ask for help and the important parts of IT are followed more consistently.

Workstation management

Setup, maintenance and follow-up for the computers used by your team.

Microsoft 365

Account setup, email, Teams, OneDrive and collaborative tools.

Backups

Implementation and review of backup strategies that fit your data and operations.

Cybersecurity

Account protection, better practices, access security and practical risk reduction.

Employee support

A clear way to submit an issue and get remote or on-site help when needed.

Preventive maintenance

Checks and follow-up to identify devices or situations that may need attention earlier.

A simple approach

We start with your priorities, not with selling tools.

Service can stay one-off or become more continuous depending on what is genuinely useful for your organization.

1

Understand your environment

We clarify your workstations, tools, recurring pain points and the risks that actually deserve attention.

2

Stabilize priorities

We address what blocks work or creates unnecessary risk first, then build a more coherent base.

3

Keep follow-up simple

Support, prevention and fleet visibility can then match the level of ongoing follow-up your team really needs.

For the team and the manager

Simpler help for the team, better visibility for the manager

With a compatible plan, the JonaTec Agent makes it easier to ask for help from the affected workstation and gathers the useful context. The business portal then gives the manager a clearer view of covered devices, requests and the items that deserve attention.

IT fleet at a glance

Covered workstations, their status and the devices that need attention are gathered in one clear view.

Protection tracked per workstation

Useful protection signals, alerts and enabled services stay tied to the right device so issues stand out faster.

Analysis + first-line help

The Agent monitors useful workstation signals and can guide employees immediately through selected common issues.

Direct contact and structured follow-up

Requests start from the right workstation with useful context, then remain easy to follow in the business portal.

JonaTec
CLIENT PORTAL
ED
BUSINESS · CONTINUITY
Dashboard
Your IT environment and JonaTec services at a glance.
+ New request
6
Tracked devices
2
Open requests
1
Needs attention
83 %
Fleet healthy
Recent activity
Latest requests and updates
View all
#150001 · Outlook synchronization
PC-BUREAU
New
#150000 · Accounting workstation is slow
PC-COMPTA
In progress
#149999 · Shared folder access
PC-DIRECTION
Resolved
Fleet health
At a glance
83%healthy
Healthy5
Watch1
Offline0
1 workstation needs attention.

For the business: a more structured experience for covered workstations, requests and overall follow-up, without requiring every employee to understand your IT environment.

Recurring business support

A plan is ongoing support. The free assessment is the starting point.

If your needs are clear, compare the two levels directly. If not, the free assessment helps identify the right fit before you commit.

JonaTec Agent is included on every covered workstationProtection status, useful workstation analysis, instant first-line help, direct support requests and fleet visibility are built into the service.
Not sure where to start?

Free IT assessment

A short discovery review to understand your environment, priorities and risks, then recommend the right next step. No troubleshooting work is included.

Already know what you need?

Compare ongoing support

Go directly to the monthly plans. Each covered workstation gets a clearer support path, managed follow-up and a place in the business IT fleet view.

Compare monthly plans
The free assessment is optional. A client portal does not require a plan and can be enabled to centralize requests, quotes, service orders and invoices.
Recommended for you

Continuity

The essentials to keep each workstation reliable and protected.

$89.99
/workstation/mo.
Small teams that want stable workstations and a regular IT point of contact.
Included support
30 min / workstation
Response target
8 business hours
JonaTec Agent
Included / workstation
See everything included
  • Managed maintenance and updates
  • Workstation protection and monitoring
  • 30 remote minutes per workstation/month
  • Backup-health monitoring
  • First-response target: 8 business hours
  • Plan usage and tracking in the client portal
  • JonaTec Agent per workstation: online presence, workstation status and device-linked support requests
  • IT fleet view in the business portal
  • Per-workstation IT inventory: manufacturer, model, asset tag, location and technical tracking
  • First-line JonaTec Assistant and advanced workstation peripheral diagnostics
Extra support: $120/hr with the plan · regular $130/hr

Taxes extra. Licences, hardware, travel and on-site work are extra unless agreed in writing. Extra time with a plan: $120/hour (regular rate without a plan: $130/hour).

Business

Continuity Plus

More priority and follow-up for business-critical work.

$149.99
/workstation/mo.
Teams where urgent requests or downtime have a direct operational impact.
Included support
1 h / workstation
Response target
4 business hours
Preventive visits
1/year · 1 h 30 min
See everything included
  • Enhanced monitoring
  • 60 remote minutes per workstation/month
  • First-response target: 4 business hours
  • Quarterly preventive review
  • 1 included annual preventive visit (90 min)
  • Plan usage and tracking in the client portal
  • JonaTec Agent per workstation: online presence, workstation status and device-linked support requests
  • IT fleet view in the business portal
  • Per-workstation IT inventory: manufacturer, model, asset tag, location and technical tracking
  • First-line JonaTec Assistant and advanced workstation peripheral diagnostics
Extra support: $120/hr with the plan · regular $130/hr

Taxes extra. Licences, hardware and travel are extra unless agreed in writing. Extra time with a plan: $120/hour (regular rate without a plan: $130/hour).

Servers, multiple sites, custom software or needs outside the standard plans?JonaTec can prepare a custom agreement and design internal tools or software tailored to your business processes.

Terms of service·Privacy policy

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Your portal for requests, quotes and invoices

No plan is required. Use your enabled email; the portal automatically recognizes whether you are an individual or a business.

Service ordersQuotes and invoices
Open my portal
Website and digital interface design
Beyond IT support

When your needs require a custom solution

IT support remains the core of JonaTec. For organizations with a broader project, we can also design digital solutions tailored to a specific need.

Websites

Creation or modernization of professional websites adapted to your organization.

Applications and internal tools

Portals, interfaces and tools designed around your actual workflows.

Automation

Tool connections and automation of repetitive work when a real use case justifies it.

Discuss a project
First step

Start by understanding your IT environment

The free assessment is used to build an initial picture of your workstations, backups, security and priorities so we can recommend a coherent next step. No technical changes are made during this assessment.

Workstations and needsBackupsSecurityPriorities